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Terms and Conditions

「we」, 「us」,「the company」, 「our」refer to SG Design HK/ Hotphone.com.hk throughout this website.

Promotion Policy
  • All promotions, including holiday promotions, influencer referrals, media referrals, service vouchers, company or school discounts, and all membership offers cannot be used in conjunction.
  • All offers, including coupons, instant discounts or add-on offers, are only available online and not available at authorized resellers.
  • General offers are not applicable to "add-on products".
  • Final price displaced by third parties payment gateway shall prevail if the promotions are offered by them. These parties include but not limited to Alipay, PayMe, atome, etc. 
  • Some products may not be eligible for certain offers.
  • The final checkout price displayed on this website shall prevail.
  • All promotion terms and conditions are subject to the final decision of the company.
  • If a refund is required due to product problems or various reasons, the discounted price shall prevail.

Online Orders Policy
  • We reserve the right to cancel or amend the orders.
  • *Orders can be cancelled and refunded before shipment (Except UAG Products), order status must be "Pending". Once shipped, you cannot cancel or refund. 
  • Successfully placing an order means you have accepted our Shipping Policy and the following Product Terms and Conditions:

Product Terms and Conditions (Applicable to this website and Hong Kong Region authorized resellers) 

All products are ideally designed under precise tests and continuous improvements to protect your mobile devices. However, we could not guarantee full protection to any ways of daily use. Buyers have to agree on the following policies: 

  • Device manufacturers may amend the design including product dimensions without prior notice. Buyers cannot refund because of these changes. 
  • We will not argue on 【Level of Protection】and no refund should be raised under this condition. 
  • We will not be responsible for any damages, superficial scratches, or malfunctions to your devices. 
  • We will not be responsible for any physical hurt to the human body as a result of the use of our products. 

We are the authorized distributor in Hong Kong for araree, Caudabe, Moxbii, SOLiDE, SG Design Light Up Case. Brands other than those said are distributed by other companies. If there are defects on unbox, we will provide assistance to contacting related distributors.

Please visit separate pages for privacyshipping, and payment policy. 

Reach us?
hello@hotphone.com.hk / Click to WhatsApp: 852-56636193  (No Voice Call Services)