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Delivery Policy

Tracking
SF Express: 

Hong Kong Post: 

Self Pick-Up (Over 1000 locations)
SF Store/SF Business Station/EF Locker/7-11/Circle K etc. 

Shipping Policy 
  • All successfully paid orders will appear as 【Unfulfilled】under delivery status and change to 【Shipped】once the package has been handed over to the courier. An email with the tracking number will be sent to you subsequently (Except Local HK Ordinary Mail).
  • All orders except otherwise specified as 【Custom Products】will be handed over to the courier in 1-2 working days (excluding HK public holidays). In case of delayed shipping due to lack of stock, stocking problem, or peak seasons, we will notify you through Whatsapp followed by email if Whatsapp is not reachable. 
  • We may need to split your orders when deemed necessary due to stocking issues. You will be notified through email with a separate tracking number (except Local HK Ordinary Mail). 
  • For International Shipping: You may need to be responsible for any import duties or taxes charged by your country and any import-related fees which may vary widely from country to country. Please contact your local customs office for further information. Shipped items will not be refunded if you refuse to pay for the related fees mentioned during customs clearance.

Shipping Fees 

Hong Kong Shipping

Macau Shipping 
  • Usually delivered in 2-4 working days. 
  • SF Express will be used for all orders. -->track orders 
  • FREE shipping for orders above HKD$200. 
  • HKD$19 for orders below HKD$200. 

International Shipping (regions outside Hong Kong and Macau) 
  • Usually delivered in 7-14 days. (it may take longer time to deliver due to COVID-19 outbreak) 
  • EC Ship by HK POST will be used for all orders. -->track orders 
  • FREE shipping for orders above HKD$300. 
  • HKD$28 for orders below HKD$300.

Payments

  • It is easy and safe to pay at Hotphone.com.hk, no additional charges at all. We do not record any bank or credit card datas. 
  • All payments are processed by renowned reliable third party companies including PayPal, Stripe, HSBC PayMe, FPS (Faster Pay System) and Alipay etc. All these companies put the interests of the payers at the top priority and all payments are processed under encrypted data transmission. Hotphone.com.hk will only be notified of successful payments after the whole process and no additional datas will be sent to us. 
  • If you use Credit Card payments, our registered official business name Tai Cheong Machinery Trading Cowill appear on the bank statement.